{"id":11800,"date":"2024-02-19T19:52:14","date_gmt":"2024-02-19T17:52:14","guid":{"rendered":"https:\/\/www.mobeye.com\/?page_id=11800"},"modified":"2025-08-26T12:50:26","modified_gmt":"2025-08-26T10:50:26","slug":"app","status":"publish","type":"page","link":"https:\/\/www.mobeye.com\/en\/app","title":{"rendered":"support-portal\/App"},"content":{"rendered":"\n<p style=\"font-size:15px\">Pour le fran\u00e7ais, <a href=\"https:\/\/www.mobeye.com\/app-fr\">cliquez ici<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>2. If the Mobeye App asks for a 5-digit code <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:15px\">Go to mymobeye.com.<\/li>\n\n\n\n<li style=\"font-size:15px\">Enter the username and password.<\/li>\n\n\n\n<li style=\"font-size:15px\">Go to the blue tab &#8216;Contacts&#8217;.<\/li>\n\n\n\n<li style=\"font-size:15px\">Change the contact person in question (click on the icon on the right).<\/li>\n\n\n\n<li style=\"font-size:15px\">Choose &#8216;send code&#8217; on the pop-up screen.<\/li>\n\n\n\n<li style=\"font-size:15px\">The code appears on the screen and is also sent via SMS.<\/li>\n\n\n\n<li style=\"font-size:15px\">Enter the code on the home screen of the Mobeye App. You will see &#8216;no alarms found&#8217;. You&#8217;re done, the app has been updated.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>3. If you do not have login credentials for the mymobeye.com portal<\/strong><\/p>\n\n\n\n<p style=\"font-size:15px\">If you are the contact person for the alarms, but cannot log in to the mymobeye portal, ask the device administrator to send you a new code or <a href=\"https:\/\/www.mobeye.com\/en\/contactform\" target=\"_blank\" rel=\"noreferrer noopener\">ask us.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>4. If you have forgotten the username<\/strong><\/p>\n\n\n\n<p style=\"font-size:15px\">If you do not remember your login details in the mymobeye.com portal, <a href=\"https:\/\/www.mobeye.com\/en\/contactform\" target=\"_blank\" rel=\"noreferrer noopener\">ask us.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>5. <strong>If you have forgotten th<\/strong>e password<\/strong><\/p>\n\n\n\n<p style=\"font-size:15px\">You request a new password via the mymobeye.com login screen. It is sent to the email address specified in the user&#8217;s personal data. If you don&#8217;t receive it, check your spam folder. If you do not remember the details, <a href=\"https:\/\/www.mobeye.com\/en\/contactform\" target=\"_blank\" rel=\"noreferrer noopener\">ask us.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Pour le fran\u00e7ais, cliquez ici. 2. If the Mobeye App asks for a 5-digit code 3. If you do not have login credentials for the mymobeye.com portal If you are the contact person for the alarms, but cannot log in to the mymobeye portal, ask the device administrator to send you a new code or [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11800","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>support-portal\/App - Mobeye<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mobeye.com\/en\/app\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"support-portal\/App - Mobeye\" \/>\n<meta property=\"og:description\" content=\"Pour le fran\u00e7ais, cliquez ici. 2. 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