{"id":6115,"date":"2020-05-25T20:06:24","date_gmt":"2020-05-25T18:06:24","guid":{"rendered":"https:\/\/www.mobeye.com\/?page_id=6115"},"modified":"2020-05-28T21:09:09","modified_gmt":"2020-05-28T19:09:09","slug":"support-mck100","status":"publish","type":"page","link":"https:\/\/www.mobeye.com\/en\/faqs\/support-mck100","title":{"rendered":"Support-MCK100"},"content":{"rendered":"\n<h2 class=\"has-text-align-center wp-block-heading\">Support on your Mobeye Call-Key<\/h2>\n\n\n\n<p class=\"has-text-align-center\"> This page provides support information on the Mobeye MCK100 (Call-Key).<br>Click the <img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 25px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"> icon to find information about the subject.<\/p>\n\n\n<div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-rtgb-title mkb-title\"><div class=\"container\"><h2 class=\"mkb-title__title\">How to<\/h2><\/div><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">The SIM card<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#sim\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>how to place the SIM card?<\/li><li><a href=\"https:\/\/www.mobeye.com\/en\/sim-cards\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>how to choose a SIM card?<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Connecting a lock<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a rel=\"noreferrer noopener\" aria-label=\"\ufffc (opent in een nieuwe tab)\" href=\"https:\/\/www.mobeye.com\/en\/techno-terms#output\" target=\"_blank\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>what is a relay output?<\/li><li><a href=\"#locktype\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 030px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>what lock to connect?<\/li><li><a href=\"#outputcontrol\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>how to operate two outputs<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">The inputs<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#intruder\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>intrusion function<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Explanation of the LED<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#LED\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>LED behaviour<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">The batteries<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#whybatteries\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>why to install batteries?<\/li><li><a href=\"https:\/\/www.mobeye.com\/en\/faq\/support-intrusion#replace-battery\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"\ufffc (opent in een nieuwe tab)\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>what brand of CR123 batteries?<\/li><li><a href=\"#battery-operated\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>a battery-operated Call-Key<\/li><\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-rtgb-title mkb-title\"><div class=\"container\"><h2 class=\"mkb-title__title\">FAQ<\/h2><\/div><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Where to find product documentation?<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.mobeye.com\/en\/documentation\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>manuals<\/li><li><a href=\"#manual-old\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>older manuals<\/li><li><a href=\"https:\/\/www.mobeye.com\/en\/documentation\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>datasheets<\/li><li><a href=\"#CE\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>CE declaration of conformity <\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Where to buy a Mobeye product?<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.mobeye.com\/en\/sales\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>sales information<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Where to find information on the portal?<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.mobeye.com\/en\/mobeye-internet-portal\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>information and intro video<\/li><li><a rel=\"noreferrer noopener\" aria-label=\"\ufffc (opent in een nieuwe tab)\" href=\"https:\/\/mymobeye.eu\/Pages\/Support.aspx\" target=\"_blank\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>registration and user manual<\/li><li><a href=\"https:\/\/www.mobeye.com\/en\/sim-portal\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>SIM\/portal prices <\/li><li><a href=\"https:\/\/www.mobeye.com\/en\/faqs\/support-portal\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>more portal support<\/li><\/ul>\n<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-rtgb-title mkb-title\"><div class=\"container\"><h2 class=\"mkb-title__title\">Question and Answer<\/h2><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"sim\"> How to place the SIM card? <\/h3>\n\n\n\n<p style=\"font-size:15px\">See the steps in the picture:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"163\" src=\"https:\/\/www.mobeye.com\/files\/IA-PlaceSim.jpg\" alt=\"\" class=\"wp-image-5709\" srcset=\"https:\/\/www.mobeye.com\/files\/IA-PlaceSim.jpg 800w, https:\/\/www.mobeye.com\/files\/IA-PlaceSim-300x61.jpg 300w, https:\/\/www.mobeye.com\/files\/IA-PlaceSim-768x156.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"locktype\">What lock to connect?<\/h3>\n\n\n\n<p style=\"font-size:15px\">After an incoming call or SMS from an authorized number, the Mobeye Call-Key will switch a relay output, possibly only during a pulse time. Connect a device to the output(s) that is switched via the relay. This can be a lock or other device; the motor of a gate or gate, an electronic strike or a motor lock. Usually only two wires need to be inserted in the Call-Key.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"outputcontrol\">How to operate the outputs?<\/h3>\n\n\n\n<p style=\"font-size:15px\">The two outputs can be controlled via call, SMS, timers, after an alarm or after alarm recovery. By default, output 1 switches after an incoming call from an authorised number. It is also possible to have output 2 switched. You arrange this via &#8220;action-reaction rules&#8221;. The incoming call does not distinguish between outputs 1 and 2. To control one of the two outputs specifically, send the commands via SMS.<br>The Call-Key also has timers; this automatically opens and closes a gate or gate with a weekly schedule.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"intruder\">The Call-Key&#8217;s intrusion function<\/h3>\n\n\n\n<p style=\"font-size:15px\">By connecting a door magnetic contact to the gate or door, the Call-Key can also function as a burglar alarm. The Call-Key sends a burglary notification if the door is opened without having received an authorised call.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"LED\">LED behaviour (next to the SIM)<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>LED flashes on for 1 second \/ off for 1 second<br><\/strong>GSM module is looking for network connection. If this takes a long time, something is wrong with the SIM card or no network is available. If the lights turn off within 1 minute without connecting to the network, it may indicate low battery power.<\/li><li><strong>LED flashes for 1 second, off for 3 seconds<br><\/strong>GSM module has network connection.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"whybatteries\">Why to install batteries?<\/h3>\n\n\n\n<p style=\"font-size:15px\">The Mobeye Call-Key works on external voltage. Installing batteries (4x CR123) is optional, with the advantage that a power failure message follows if the external power supply fails.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"battery-operated\">A fully battery-powered Call-Key  <\/h3>\n\n\n\n<p style=\"font-size:15px\">The standard Mobeye Call-Key operates on external voltage. There is a &#8220;special&#8221; that works battery operated. <a href=\"https:\/\/www.mobeye.com\/en\/contactform\">Consult us<\/a> for info.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"manual-old\">Manuals for earlier hardware and software versions<\/h3>\n\n\n\n<p style=\"font-size:15px\">You will find the latest manuals on the <a href=\"https:\/\/www.mobeye.com\/en\/documentation\">documentation<\/a>  page. Are you looking for manuals for an earlier version? Consult us. <\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"CE\">Declaration of Conformity<\/h3>\n\n\n\n<p style=\"font-size:15px\">The Declaration of Conformity can be found at the end of the product manual. You will find the latest manuals on the <a href=\"https:\/\/www.mobeye.com\/en\/documentation\">documentation<\/a> page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support on your Mobeye Call-Key This page provides support information on the Mobeye MCK100 (Call-Key).Click the icon to find information about the subject. How to place the SIM card? See the steps in the picture: What lock to connect? After an incoming call or SMS from an authorized number, the Mobeye Call-Key will switch a [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":11125,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6115","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support-MCK100 - Mobeye<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mobeye.com\/en\/faqs\/support-mck100\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support-MCK100 - Mobeye\" \/>\n<meta property=\"og:description\" content=\"Support on your Mobeye Call-Key This page provides support information on the Mobeye MCK100 (Call-Key).Click the icon to find information about the subject. 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