{"id":6117,"date":"2020-05-25T20:07:16","date_gmt":"2020-05-25T18:07:16","guid":{"rendered":"https:\/\/www.mobeye.com\/?page_id=6117"},"modified":"2020-05-27T20:25:59","modified_gmt":"2020-05-27T18:25:59","slug":"support-ms-series","status":"publish","type":"page","link":"https:\/\/www.mobeye.com\/en\/faqs\/support-ms-series","title":{"rendered":"Support-MS-series"},"content":{"rendered":"\n<h2 class=\"has-text-align-center wp-block-heading\">Support on your MS100 telemetry system<\/h2>\n\n\n\n<p class=\"has-text-align-center\"> This page provides support information on the Mobeye MS100E, MS100EK, MS100B and MS100BK.<br>Click the <img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 25px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"> icon to find information about the subject.<\/p>\n\n\n<div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-rtgb-title mkb-title\"><div class=\"container\"><h2 class=\"mkb-title__title\">How to<\/h2><\/div><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">The SIM card<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#sim\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>how to place the SIM card?<\/li><li><a href=\"https:\/\/www.mobeye.com\/en\/sim-cards\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>how to choose a SIM card?<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Operation of the system<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#code\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>program code vs user code<\/li><li><a href=\"#remotearming\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>how to operate remotely?<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">The Mobeye inputs and outputs<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#multiple-sensors\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>multiple sensors per input<\/li><li><a href=\"https:\/\/www.mobeye.com\/en\/techno-terms#output\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"\ufffc (opent in een nieuwe tab)\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>what is a relay output?<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Explanation of the LED<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#LED-outside\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>LED behaviour<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">The batteries<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#replace-battery\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>when to replace the batteries?<\/li><li><a href=\"https:\/\/www.mobeye.com\/files\/How-to-SelectReplacementBatteries.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"\ufffc (opent in een nieuwe tab)\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>what brand of CR123 batteries?<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Mobeye Internet Portal<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#portal\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>can I use the Mobeye Internet Portal?<\/li><\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-rtgb-title mkb-title\"><div class=\"container\"><h2 class=\"mkb-title__title\">FAQ<\/h2><\/div><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Where to find product documentation?<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.mobeye.com\/en\/documentation\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>manuals<\/li><li><a href=\"#manual-old\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>older manuals<\/li><li><a href=\"https:\/\/www.mobeye.com\/en\/documentation\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>datasheets<\/li><li><a href=\"#CE\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>CE declaration of conformity <\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Where to buy a Mobeye product?<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.mobeye.com\/en\/sales\"><img decoding=\"async\" class=\"wp-image-4000\" style=\"width: 30px;\" src=\"https:\/\/www.mobeye.com\/files\/IconD-Datasheet.png\" alt=\"\"><\/a>sales information<\/li><\/ul>\n<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-rtgb-title mkb-title\"><div class=\"container\"><h2 class=\"mkb-title__title\">Question and Answer<\/h2><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"sim\">How to place the SIM card?<\/h3>\n\n\n\n<p style=\"font-size:15px\">See the steps in the picture:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"163\" src=\"https:\/\/www.mobeye.com\/files\/IA-PlaceSim.jpg\" alt=\"\" class=\"wp-image-5709\" srcset=\"https:\/\/www.mobeye.com\/files\/IA-PlaceSim.jpg 800w, https:\/\/www.mobeye.com\/files\/IA-PlaceSim-300x61.jpg 300w, https:\/\/www.mobeye.com\/files\/IA-PlaceSim-768x156.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"code\">Installation code vs user code<\/h3>\n\n\n\n<p style=\"font-size:15px\">The Mobeye MS100 products have an  installation code and a user code. With the installation code you can  change the settings and you can switch on and off. The factory code is  \u201c1111\u201d. Change this to your own code upon commissioning. The user code  is to turn on and off only. You can\u2019t change settings with this code.  The factory user code is \u201c8888\u201d. If the system is armed  with the user  code, it must be switched off with this one. The same goes for the  installation code; the code that is used to switch on is the same as is  needed to switch off.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"remotearming\">Remote switching and controlling an output<\/h3>\n\n\n\n<p style=\"font-size:15px\">In a battery-powered Mobeye device the GSM module is switched off in  standby mode. The system will be alert to detect an alarm and report  it, but it cannot be accessed remotely. If the system has external power, the GSM module is always open and you can send commands via text messages.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"multiple-sensors\">Connecting multiple sensors to an input<\/h3>\n\n\n\n<p style=\"font-size:15px\">Multiple sensors can be connected to one NO\/NC alarm input. Place a  normally closed input contact in series, a normally open contact in  parallel. In this way, an activated sensor will trigger an input alarm.  Since there is one text per input, it does not provide specific  information about the activated sensor.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"LED-outside\"> LED behaviour (outside)<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>LED flashes red once when switched on, a descending tone sounds<\/strong><br>No valid phone number has been entered.<\/li><li><strong>LED is red after menu function 10, 21 or 512<\/strong><br>GSM module searches for network connection.<\/li><li><strong>LED is continuously green<\/strong><br>The device has network connection.<\/li><li><strong>LED remains red<\/strong><br>The code was entered incorrectly 3 times. The device remains locked for 10 minutes. Wait or replace the batteries.<\/li><li><strong>LED flashes red when switched on<\/strong><br>No valid SIM card is used or the SIM card is blocked. Change the &#8220;puk&#8221; in a regular phone.<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"LED-inside\">LED behaviour (inside, next to SIM card)<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>LED flashes on for 1 second \/ off for 1 second<br><\/strong>GSM module is looking for network connection. If this takes a long time, there is something wrong with the SIM card or no network is available. If the lights turn off completely within 1 minute without connecting to the network, it may indicate low battery power.<\/li><li><strong>LED flashes for 1 second, off for 3 seconds<br><\/strong>GSM module has network connection.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"replace-battery\">Vervangen van batterijen<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"replace-battery\">Replacing the batteries<\/h3>\n\n\n\n<p style=\"font-size:15px\">If a device is fully battery operated, using the 4c CR123 without  external voltage, the batteries should last at least one year. This is  even with a daily (test) report. If the GSM strength on site is weak, it  may be shorter. Like any mobile phone, the internal GSM module will boost the power to find signal. This affects battery usage.<br>If a  device is externally powered and the batteries are used as a backup in the event of a power failure, they will last more than 3 years. At low battery voltage a message is sent to the first telephone number  (TEL1).<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"portal\">MS100 and Mobeye Internet Portal<\/h3>\n\n\n\n<p style=\"font-size:15px\">Currently, the MS100 products do not work in combination with the Mobeye Internet Portal. The Mobeye <a href=\"https:\/\/www.mobeye.com\/en\/products\/mck100-mobeye-call-key\">MCK100 (Call-Key)<\/a> is suitable for this and has similar functions as the MS100E (and more).<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"manual-old\">Manuals for earlier hardware and software versions<\/h3>\n\n\n\n<p style=\"font-size:15px\">You will find the latest manuals on the <a href=\"https:\/\/www.mobeye.com\/en\/documentation\">documentation<\/a>  page. Are you looking for manuals for an earlier version? Consult us.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"CE\">Declaration of Conformity<\/h3>\n\n\n\n<p style=\"font-size:15px\">The Declaration of Conformity can be found at the end of the product manual. You will find the latest manuals on the <a href=\"https:\/\/www.mobeye.com\/en\/documentation\">documentation<\/a> page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support on your MS100 telemetry system This page provides support information on the Mobeye MS100E, MS100EK, MS100B and MS100BK.Click the icon to find information about the subject. How to place the SIM card? See the steps in the picture: Installation code vs user code The Mobeye MS100 products have an installation code and a user [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":11125,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6117","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support-MS-series - Mobeye<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mobeye.com\/en\/faqs\/support-ms-series\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support-MS-series - Mobeye\" \/>\n<meta property=\"og:description\" content=\"Support on your MS100 telemetry system This page provides support information on the Mobeye MS100E, MS100EK, MS100B and MS100BK.Click the icon to find information about the subject. 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How to place the SIM card? See the steps in the picture: Installation code vs user code The Mobeye MS100 products have an installation code and a user&hellip;","_links":{"self":[{"href":"https:\/\/www.mobeye.com\/en\/wp-json\/wp\/v2\/pages\/6117"}],"collection":[{"href":"https:\/\/www.mobeye.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mobeye.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mobeye.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mobeye.com\/en\/wp-json\/wp\/v2\/comments?post=6117"}],"version-history":[{"count":21,"href":"https:\/\/www.mobeye.com\/en\/wp-json\/wp\/v2\/pages\/6117\/revisions"}],"predecessor-version":[{"id":6407,"href":"https:\/\/www.mobeye.com\/en\/wp-json\/wp\/v2\/pages\/6117\/revisions\/6407"}],"up":[{"embeddable":true,"href":"https:\/\/www.mobeye.com\/en\/wp-json\/wp\/v2\/pages\/11125"}],"wp:attachment":[{"href":"https:\/\/www.mobeye.com\/en\/wp-json\/wp\/v2\/media?parent=6117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}