The new version of the Mobeye Message App for Apple phones was released on 1 October. The Android version was updated some time ago. If you have automatic updates enabled, the app on your iPhone will update automatically. If you prefer to update manually, you can do so via the App Store.
The Mobeye app ensures that alerts are sent to your contacts, accompanied by a clear audible signal. With various options such as escalation schedules and direct access to the Mobeye Portal, this adds an extra link in your device’s security chain.
The new iPhone version 5.0.3 includes the following changes and improvements:

• The volume and vibration settings follow those of the iPhone.
• Improved sounds for alarm messages and service messages. These may differ from the sounds in the previous version.
• Alarm sounds will still play even if ‘Volume Off’ is selected in the iPhone settings and ‘Do Not Disturb’ is switched on (in silent mode, the sound is muted).
• Service notifications do not sound when ‘Do Not Disturb’ is enabled.
• Old reports can be deleted using the delete icon.
• Various improvements to the user interface, technical aspects and security.

We hope you find the new version easy to use and secure.
And if it works differently to what you expected, please do let us know!

Situation: You have just installed the Mobeye Messages app and you want to receive messages from a Mobeye alarm device.

• Enter your details as a contact person in the Mobeye Portal under the blue ‘Contacts’ tab.
• Go to the ‘alarm notification’ section in the device details, add the contact and select ‘app notification’ to receive alarm messages (and/or service messages). For even more reliable notifications, also select ‘fallback call’.
• Once the setting has been saved, the contact person will receive a text message containing the registration code. The code will also appear on the screen.
• Enter the code within 24 hours on the home screen of the Mobeye App. After this the app is ‘ready for use’.

Situation: you have been assigned as a contact person and have used the app before; when you open the app now, it asks for a registration code. This may be due to an update to your phone or to the app.

• Go to mymobeye.com.
• Enter your username and password.
• Go to the blue ‘Contacts’ tab.
• Edit the relevant contact (click on the icon on the right).
• Select ‘Send code’ on the pop-up screen.
• The code will appear on the screen and will also be sent via text message.
• Enter the code on the Mobeye App’s home screen. You will see ‘no alarms found’ or ‘ready to use’. This means that the app can receive alarm notifications.

If you are the contact person for the alarms, but cannot log in to the mymobeye portal, ask the device administrator to send you a new code or ask us.

You can request a new password via the login screen on mymobeye.com. It will be sent to the email address provided in your personal details. If you do not receive it, please check your spam folder. If you cannot remember these details, please contact us.

The sounds for alarm, alarm recovery and service messages in the Mobeye Message App are determined by both the app settings and the phone settings. Here is an overview by operating system:

At Android phones

• The volume and vibration settings are adjusted in the app.
• The phone settings for sound volume, ‘Mute’ and ‘Do Not Disturb’ have no effect on the sounds; regardless of the phone settings, the alarm signals will follow the sounds as set in the Mobeye app.
• The alarm tune cannot be changed; it is set by the app.

At iPhones

• The volume and vibration settings are adjusted in the phone settings.
• The phone settings for ‘Volume off’ and the ‘Do Not Disturb’ function do not affect the alarm sounds; regardless of these phone settings, the alarm sounds will always play. Service notifications, however, are silenced.
• If the ‘Mute’ function is enabled in the phone settings, the alarm and service signals will NOT sound.
• The vibration function can be adjusted via “Settings → Sounds & Haptics → Haptics” / “Settings → Sounds Haptics → Haptic feedback”. Select “Always play / Play in silent mode” to ensure the phone vibrates when receiving alert messages, whether in normal mode or in ‘Mute’ or ‘Do Not Disturb’ mode. With these settings, the phone will also vibrate for service messages in ‘Mute’ mode, but not for service messages whilst ‘Do Not Disturb’ is active.
• The alarm tune cannot be changed; it is set by the app.